Policies

All service bookings at Gigi Aesthetics require a card on file to secure your appointment. No deposit is required, and your card will not be charged at the time of booking. You are welcome to use another payment method at the time of your service.

For your convenience, appointments may be managed or rescheduled online through your booking link or client portal. We encourage you to use this option whenever possible.

Appointment Changes & Cancellations:

Appointments may be changed or rescheduled online more than 24 hours before your scheduled appointment.

Changes or cancellations made within 24 hours of your appointment require a call or text to Gigi Aesthetics at 619.940.9665 and are subject to our $25 late cancellation / appointment change fee.

A no-show, meaning failure to arrive for your appointment without prior communication, is subject to a $50 no-show fee.

$25 — Late Cancellation / Appointment Change

$50 — No-Show

We understand that life happens, and we always appreciate communication. Our policies help us respect your appointment time while allowing us the opportunity to offer the time to another guest.

Appointment Confirmation:

Our system sends automated appointment reminders by text and/or email as a courtesy. Please confirm your appointment when prompted. It is each client's responsibility to remember their appointment date and time.

If we are unable to confirm your appointment by the end of the day prior to your scheduled visit, we may release the appointment time to another guest on our waiting list.

Late Arrivals:

We offer a 15-minute grace period for late arrivals. Arriving more than 15 minutes late may result in a shortened service or, when we are unable to safely or appropriately complete the service within the remaining appointment time, the appointment may need to be rescheduled.

Service time may be shortened to avoid delaying the next guest, and the full service price remains applicable.

Repeated late arrivals may affect future booking availability.

All services provided at Gigi Aesthetics require completion of an intake / consent form designated to the service booked and prior to be administered.

Forms may be sent digitally or may be filled out in-house at your appointment time, prior to your service. Forms are updated at least every 12 months. If there is a change of answers to the form, please let your provider know and re- submit a new form.

Refusal to complete intake forms will result in a cancellation of your booking and subject to cancellation fees.

Refer a friend new to us and receive a credit of $10 rewards towards your next spa or salon service once they redeem their first service with us which they also will get a $10 reward for their first visit.

Rewards are unlimited, the more you refer the more rewards you earn, show your referral text at check out or ask us for your individual promo code for online check out

Rewards for referrals are non transferrable, not redeemable for cash or any form of exchange and only redeemable toward services. Cannot be combined with other promotions.

An email on file is required for digital receipts, invoices, appointment confirmations and Happy Birthday Vouchers. We only use your information for in- house purposes.

The card on file could be used for payment at check out.

Please let us know if you need to update your card on file at any given time, we will send you a form to do so securely. Other options to update are by phone, email, or via your client log-in on Vagaro done from clients end.

A secure booking and payment system is used for all transactions

All payments on terminal are subject to processing technology fees

Financing options are also subject to processing fees and approval

Accepted forms of payment include Cash, Zelle, Tap to pay with (Debit, Credit, Apple Pay) our Gift Certificates, Apple Cash and affirm pay later, Ritual Points via our Signature Memberships.

Cash & Zelle Savings

Our listed service prices reflect our Cash & Zelle pricing. Card payments are always welcome and are subject to the applicable card processing cost

Points are not transferable, non-redeemable for cash or retail products. Only used for participating services with an active membership.

Gratuity is not included nor required, but always appreciated. Thank you !

Promotions, Daily Deals, and any current Specials cannot be combined but can be purchased and used at a later time even after promotional period

Packages expire with-in 18 months of purchase date

Memberships have there own set of rules per membership, please read contract details at signing - processing fees apply.

Gift Certificates encouraged to be utilized with-in 90 days

Birthday Voucher is non - transferrable and redeemable only for services, no cash value. Valid only for 4 weeks after birthday date. Appointments are required, and we may request ID for verification.

All services, packages, products and items sold at Gigi Aesthetics are non- refundable and non- exchangeable

Photographs and videos may be taken during your visit. Progress photos are taken in the beginning and end of your treatment and kept on your client chart, it's a great way to see your improvement per treatment. By booking an appointment at Gigi Aesthetics you give permission to use any photograph or video publicly to promote the spa / salon. Understand that the images may be used in print publications, online publications, presentations, educational purposes, websites, and social media. However we assure you any thing we post will be tasteful and beautiful.

We appreciate your understanding and cooperation in helping us provide the best possible experience for everyone

By booking an appointment with Gigi Aesthetics, you agree to all the stated policy procedures.

For any questions regarding any of our policies, you can reach us at booking@gigiaesthe.com